Universal Scientific Industrial

After Sale Service

We dedicate to provide our customers the most comprehensive after sale service, delivered with quality and speed. Customers consistently recognize our after sale process with performance ratings of “Outstanding” and “Exceeds expectations”.

Scope

USI provides both industrial standards and customized service plans based on customers’ own service level requirements. In proposing a customized service plan, we work closely with each customer to develop the personalized solution.

Universal Scientific Industrial
 

Customized Service Solutions

  • FRU (Field Replaceable Unit) supply service
  • RMA repair service
  • Warranty & post warranty service management
  • Update of engineering change
  • Refurbishment, screen, and diagnosis of system units
  • CTO/Reconfiguration service
  • Reverse logistic
  • RTV handling
 
Services

USI offers a broad range of comprehensive after sale services for customers to choose.

RMA service

  • Service plan proposal
  • Warranty repair
  • Engineering Change (EC); rework
  • Product swap
  • Refurbishment
 

eRMA

USI's e-RMA system has been integrated with corporate SAP based ERP system to manage worldwide service network. The system collects fall out rate classification data and performance failure analyses. The e-RMA system offers customers an efficient, worry-free, 24/7 portal for RMA requests and status updates.

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Spare Parts

Standard lead-time and emergency order spare parts sale.

 

Technical Support

  • Need-based on site support
  • Repair training
  • Trouble shoot & failure analysis
  • Test fixture and technical documentation